Feb 19
2018
IBM Buffalo Billion project fails to deliver
Among a string of investments in untested companies, the $55 million grant to bring IBM to town seemed like one of the safest bets of Gov. Andrew Cuomo’s Buffalo Billion program. IBM’s new Buffalo location was an obvious choice, too, when the state was looking for a company capable of handling a multi-million dollar contract to provide customer support for state agencies’ IT needs. But, so far, IBM’s Buffalo office has been mired in dysfunction and disappointment. Far from bringing “cutting-edge software development jobs” to Buffalo, as the governor promised, most of the employees here work call center jobs as[...]